1. Can I change or edit my order once it has been placed?
Since we are working our hardest to get your order to you, once your order has been placed, our warehouse starts the shipping process. Once orders are placed they cannot be changed. Please make sure the color, size and style are correct before you complete your purchase.
3. What are your shipping options?
We provide free shipping on orders over $50. Orders under $50 have a flat rate shipping cost of $6.95. Please see our shipping policy for more information.
4. How do I track my order?
Once your order is shipped you will receive an email with tracking information or you can sign in or track your order on our website and of course, if you prefer you can contact customer service at 212-246-1900 or email [email protected]
5. Will you charge sales tax on my order?
By law M.A.P. is required charge sales tax on orders shipped to New York and California.
6. What is your Returns and Exchanges policy?
Please see our return and exchange policy.
7. How do I know the best size for my child?
Please see our size chart.
8. What materials are M.A.P. shoes made from?
Each collection is made with different materials. Our shoes are made from real leather, real suede, faux fur, faux leather, faux suede and nylon. If you would like to know what material is in a specific style, it is listed in the product description.
9. How do I use a promo code?
When you're ready to checkout, just enter the code in the designated box in the cart or check out page.
10. Interested in carrying M.A.P. in your store?
Contact customer service at 212-246-1900 or email [email protected] so we can introduce you to the right sales rep!
Did we miss your question?
Contact customer service at 212-246-1900 or email [email protected]